Frequently Asked Questions
DecentGolden Limited is a crypto currency trading and investment provider company, registered in United Kingdom.
The legality of our company's activities can be judged by the presence of all registration documents and licenses allowing us to attract private investment.
Yes, we have taken all possible measures to protect customers' personal information from getting to third parties. We are using the strongest DDoS protection in the industry with 100% up-time guarantee. Transfer information from and to our website is realized and ciphered by SSL Encryption.
The registration process on the website is quite simple. You need to fill out the fields of the registration form, which include the name and nick-name of the user, his email address and password.
After login, you can visit Settings page to edit your details. For security reasons, we do not allow users to change their e-mail after registration. If you would like to change your e-mail, please contact our support and we will change it for you.
If we find accounts created from the same IP address, we will have to block them. The money in the account will be frozen without the right of return.
After registration, you need to familiarize yourself with investment rates and replenish the deposit by the corresponding amount.
At the moment we work with PerfectMoney, Bitcoin, Litecoin, Ethereum, Bitcoincash, Dogecoin and Dash.
No, both deposit and withdrawal of funds are carried out without any fees, except for those provided by payment systems.
Of course. You have the right to dispose of the profits at your own discretion, including reinvesting them in the project.
We do not prevent investors from getting unlimited income, so each project participant can purchase any number of tariff plans.
Customer trust and deposit protection are guaranteed by the creation of a reserve fund, which under adverse circumstances will become a source of fulfillment of our financial obligations.
As a rule, money is credited to your account instantly, but it depends on the features of a particular payment system.
Restrictions apply only to the minimum amount, which can not be lower than $1 for Perfectmoney, $10 for Bitcoin and $5 for other crypto currencies. No other conditions for money withdrawal.
We process all withdrawal requests instantly. When the transaction will be shown in your account depends on the rules of the particular payment system and wallet provider you are using.
No, there are no fees for withdrawal.
Most likely the reasons might be as follows - you do not have enough funds in the balance or you are trying to withdraw more amount than your balance or you have not provided correct wallet address for withdrawal. If this is not the case, contact our technical team through the support form.
No, you do not need to make a deposit to take part in our referral program.
The affiliate program allows project participants to receive additional profit upto 3 levels of their affiliate network. Please see the affiliate page for more details.
You can find a referral link in your account, which has two goals - it allows beginners to go to our website and serves as an identifier for a partner who is entitled to a partner fee for attracting new investors.
No, the company's rules prohibit such actions, which are considered by the site administration as fraudulent and are punished by blocking accounts and freezing accounts.